Computer Minded’s desktop support services reduce overall IT costs and streamline the management of its clients' computing resources. We provide a flexible approach that allows us to customize our services to meet each client’s specific needs and to evolve with the organization's requirements. This results in simplified end-user support and improved security – allowing our customers to focus on core business objectives.
We provide a single point of contact for managing end-user requests. From multi-vendor asset management, warranty repairs, software support and network and remote access to handling a wide range of end-user generated questions, our Desktop Support Team provides you with a reliable and cost-effective IT support solution.
Computer Minded performs the following tasks on a regular basis:
· Individual user training
· Account unlocks
· Password resets
· Equipment installation
· Software upgrades
· Application-specific assistance
· Peripheral support
· Troubleshooting hardware and software at desktop
· Remote control assistance for remote sites